Privacy policy.
Effective Date: August 23, 2025
At Creating Connections: Occupational Therapy and Wellness Services LLC (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for services, book an event or program, or otherwise engage with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing/billing address, payment details, emergency contact information.
Account Information: Username, password, and other details related to creating and managing your account.
Health/Development Information: Information you choose to provide related to participation in occupational therapy, developmental programs, or playspace activities (e.g., allergies, medical conditions, developmental history).
Child Information (with parental/guardian consent): Child’s name, age, and relevant health/developmental notes for safety and program appropriateness.
Usage Information: Details about how you interact with our website or booking system, including IP address, browser type, and browsing behavior.
2. How We Use Your Information
We use the information we collect to:
Provide and manage occupational therapy services, playspace programs, and related offerings.
Communicate with you about your bookings, account, or updates related to our services.
Process payments securely.
Ensure participant safety during services, classes, or playspace activities.
Improve our website, booking system, and overall customer experience.
Send promotional communications about events, programs, or special offers (you may unsubscribe at any time).
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
Service Providers: Third-party companies that help us operate our business—such as payment processors, booking platforms, or email communication services.
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred as part of the transaction.
4. How We Protect Your Information
We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.
5. Your Choices
You have the following rights regarding your personal information:
Access and Update: You can access and update your information by logging into your account or contacting us.
Opt‑Out: You may opt‑out of promotional emails by following the unsubscribe link in our messages or contacting us.
Request Deletion: You may request deletion of your personal information, subject to legal and regulatory obligations.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices of these third parties, and encourage you to review their policies.
8. Children’s Privacy
As we provide services for children, all personal and health‑related information for children under 13 must be submitted by a parent or legal guardian. We do not knowingly collect personal information directly from children under 13 without parental consent.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and indicating the new effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Creating Connections: Occupational Therapy and Wellness Services LLC
Address: 69 Cummings Park Drive, Woburn, MA 01801
Phone: 781-404-3411
Email: info@creatingconnections.com